Mantles BYD Royston

So good we bought four. What a fantastic experience. The whole team goes above and beyond to get you the best deal they can, and they did. The weekend event was phenomenal. The food was great, the team were all brilliant, even down to providing my mother in law with a perfect cup of tea. Sometimes things don't go 100% perfectly, and a measure of a company is how they react. Mo was about as good as we could hope for, and resolved it perfectly. Thank you all at BYD Royston, this is the best car dealership I've ever been to, it has been a real pleasure.

⭐ FIVE STARS. ABSOLUTELY FANTASTIC EXPERIENCE. ⭐ I just picked up my new BYD Dolphin Surf, and I cannot recommend the team at BYD Royston (near Cambridge) enough. To set the scene — we originally tried to order our car from another dealer (Milton Keynes), and the experience was dreadful. They made big promises about delivery within a week… three weeks later, nothing had happened. When I went in to confront them, I found out the car hadn’t even been ordered — it was still sitting in China, waiting to ship! 😠 Frustrated and disappointed, I went searching for a dealer who could actually deliver. That’s when I found BYD Royston. From the very first contact, they were leagues apart. I emailed them with the spec I was after, and they replied almost immediately to say they had one in the showroom. I’ll admit I was a little hesitant about buying a showroom car, but decided to visit them that Saturday — and I’m so glad I did. 🚗 The showroom is spotless, spacious, and modern — a totally different feel from the chaotic experience we had in Milton Keynes. We were greeted warmly as soon as we stepped inside. Multiple staff checked in with us while we were browsing — not pushy at all, just genuinely friendly and helpful. “Would you like a drink?” was offered more than once while we sat comfortably in their customer lounge. Then we met James Ali, who had seen our email and was ready to talk. We explained the situation with the other dealer, and he listened. No sales patter, no pressure. Just straight professionalism. We told him what we’d previously been offered — price, extras, everything — and he matched it without hesitation. 💯 The whole conversation was relaxed and transparent, which gave us real confidence that we were in the right hands this time. By the end of the meeting, we’d placed a deposit. The car would be ready for collection in three days — and it was! 🙌 From there, the customer service didn’t stop. We had regular email updates, the BYD app was already pre-configured by them (so I could track the car as it was being prepped), and everything was smooth and seamless. On collection day, James was off, but he had fully briefed another colleague. Paperwork was minimal (as most had been done in advance), and we even had a little “unveiling” of the car before they brought it out for us. A lovely touch. 👏 Honestly, BYD Royston is one of the best car dealerships I’ve ever dealt with. The staff are professional, friendly, and clearly focused on customer service, not hard-selling. They want you to come back — and we will, without question, when the PCP ends in three years. If you’re thinking of buying a BYD — skip Milton Keynes and go straight to Royston. You won’t regret it. Thank you again to James and the whole team — you made what could have been a stressful and disappointing experience into something exciting and enjoyable. 🌟🌟🌟🌟🌟

I’m absolutely thrilled with my new BYD Dolphin! The whole experience from start to finish was amazing. A huge thank you to Mo, who was fantastic throughout the process. He made everything completely stress-free and genuinely enjoyable. His professionalism and friendly approach really made the experience memorable. The handover with Muadh was just as smooth and exciting, everything was explained clearly. The excitement of picking up the car was made even better thanks to his great attitude. The entire team at BYD were brilliant—thank you again to Mo, Shuey, and Muadh. I truly appreciate the service and care you all put into the process. Thank you all.

Visited BYD Mantles Royston on Friday 4 July and bought a Mini Cooper S Electric Level 2. Jonathan (Bassett) was friendly, attentive and great at explaining everything and took us on a test drive. Jonathan then passed us over to his manager, Mo (Miah) who gave us exceptional service and did everything he could so we could collect the car the next day (Saturday)! Even gave us refreshments while we waited for things to be sorted out. We were extremely grateful to Jonathan and Mo for all their assistance and would highly recommend buying from this dealership. Massive thanks again and we love our new baby!

I purchased used vehicle from mantles. Had various issues. However the management team listened and dealt with the problem. They made sure I had no stress throughout the whole process. very professional, polite and always happy to help. Highly recommend. Thanks too Shuey and Mo from BYD and the aftercare/service team from KIA.

Muadh and Shuey 2 really nice guys. They went beyond what I was expecting and I feel we have built a lasting friendship. Their knowledge and experience shone through the complete experience from start to finish. Enjoyed the experience and would have no problem in recommending these guys and their company to friends and family

I can’t speak highly enough about the incredible experience I’ve had with Mantles BYD and Kia. My journey started by selling my Honda HR-V to them, then purchasing a Kia from their Kia dealership — and most recently, I traded that in for the brand-new BYD Seal U DM-i. The process has been seamless and enjoyable from start to finish. What truly sets Mantles apart is their unmatched professionalism and genuine care. Huge shoutout to Ritesh and Mo — these two are absolute stars! They don’t just treat you like a customer; they welcome you like family. And it’s not just them — the entire BYD and Kia team at Mantles shares the same warmth and dedication. Thanks to my recommendation, two more people I know have also bought their cars from Mantles — and they’ve had the same top-tier experience. Whether you’re after a brand new Kia or BYD, or browsing their impressive selection of quality used cars, Mantles is the place to go. Their aftercare and attention to detail are second to none, and you’ll leave knowing you’ve made the right choice.

We came to BYD today to check out the vehicle range, as I am considering getting one with my work's salary sacrifice scheme. Mo at Mantles BYD was absolutely brilliant, showing us around the models and showing us their features. Mo was really knowledgeable and answered all of our questions regarding the cars, and electric vehicles in general. We were provided with a test car and had a great time. I am now convinced and set on getting a BYD vehicle next week! Thanks to Mo for such brilliant customer service!!

I recently bought a 21-plate Honda Civic from BYD Royston’s used car department, and I can honestly say it was one of the best car buying experiences I’ve had. In the past, I’ve dealt with my fair share of bad experiences buying used cars. I’ve been misled about faults, pressured into extras, given poor after-sales support, and even told to lie to warranty companies, so naturally, I expected more of the same. I thought I’d be sitting around for hours, being passed between desks, and walking away feeling unsure or disappointed. But Jamie at BYD Royston completely changed that! From the moment we walked in we was greeted by a Robot! and Jamie. he was friendly, professional, and genuinely helpful. There was no pressure, no sales tactics just honest, clear information and support throughout the entire process. I test drove two Civics, a red one and a blue one, and was given the time and space to make the choice that felt right for me. I chose the blue Civic, and I’m so glad I did. Before I even test drove the car, the tyres and brakes had already been replaced — which really shows the level of care BYD puts into their cars. The car itself is spotless, drives beautifully, and came with 3 months warranty for peace of mind. Jamie made the whole experience easy and stress-free. He went through everything I needed to know, explained all the paperwork clearly, and didn’t try to sell me anything extra I didn’t need. We were looked after from start to finish. I highly recommend BYD for BYD cars or used cars. If you’ve had bad experiences with used car dealers in the past, like I have, this place will completely change how you feel about the process. I’ll definitely be returning in the future. Thank you again to Jamie and the whole team at BYD

Muadh provided an excellent customer delivery service on thr day of collection, with everything fully explained. Thank you. All the team at Mantles (BYD), Royston showed excellent customer commitment, product knowledge and attentive pre and post delivery communication skills. Led by Mo; Muadh, Brayden, Maisie and other members of the sales team with who I interacted were exemplary, and were admirably supported by their technicians and back office staff. Thank you.

Bought an M440i from Mo and Muadh, the process was flawless. Video sent over as I was unable to see the car, small query on the car resolved within minutes. Organised test drive and collect. The process was 10/10 right from the start. After being stung in the past from bad buying experiences, this was a level above. Thanks team for the car and great process!

I recently purchased the BYD Seal U Dmi - Comfort from Mantles BYD, and the entire experience was absolutely fantastic. From start to finish, the process was smooth, professional, and genuinely enjoyable. A huge thank you to Mo Miah, James Ali, and Muadh Hussain—each of them was incredibly helpful, friendly, and knowledgeable. They took the time to walk me through everything, answered all my questions with patience, and made sure I felt confident and comfortable every step of the way. It’s clear that customer satisfaction is a top priority at Mantles BYD. The team’s professionalism and warm, approachable manner really stood out and made the whole experience feel effortless. I highly recommend Mantles BYD to anyone looking for top-notch service and a seamless car-buying experience. Loving my new BYD Seal U already—thank you all again!

We had an amazing experience at BYD Royston. The process was simple and smooth and their sales representative Muadh Hussain did a fabulous job. He was honest, diligent, welcoming and very well informed about the cars. He made sure we understood everything before we left. I will definitely suggest that BYD should give him a pay rise. Well deserved.

I brought a audi A7 from them 3 weeks ago I seen on line put deposit on it the same day I saw it went down the week after and brought it I was well over the moon with the service I received from the sales man Mo he was absolutely fantastic to deal with from start to finish. Few days after purchase the car had a 2 faults I rang and explained to Mo he sorted everything out for me from start to finish bearing in mind i lived 211miles away from the garage I couldn't be happier with how things has gone and the workmanship that mantles have done for me so would deal them again in the future 100% thank you once again Mo and the team you've made me very happy 😊

What a pleasure to deal with mo was from the initial enquiry to all the communication leading up to date of collection especially as I’d had to travel over 200 mile to the garage for the car. Once I arrived the vehicle had been detailed as promised and the condition was exactly as described really happy to recommend to anyone looking for a used bmw.

I strongly recommend people to come and experience the fantastic sales and customer service from Mantles BYD Royston. They really went the extra mileage to make us feel super special as a client and the whole experience of buying here was simply great. No pressure, super calm and easy going! Recommend!

I didn't actually know too much about BYD to start with. We simple drove past the dealership and thought we'd have a look to see what they're about. After being made extremely welcome in the dealership and offered a test drive. We took out the ATTO3 and instantly feel in love with it. We liked the vehicle so much, we ended up buying one. All the service and communication from Mo and Brayden was 2nd to none, can't fault them at all. Would definitely recommend them in lf you're interested in an EV.

I recently purchased my Atto 3 from Mantles BYD Royston, and I couldn't be happier with the entire experience. From the moment I walked in, the service was top-notch. James, who assisted me throughout the process, was incredibly helpful, knowledgeable, and friendly. Maisie made the collection process so simple and explained all aspects of the car. The whole team at Mantles BYD made the experience seamless and enjoyable. I'm absolutely in love with my new car—it was a fantastic deal! I highly recommend Mantles BYD Royston to anyone looking for great service and an even better vehicle. 5 stars, more if I could!

We went to BYD Royston and we did a test drive on the SEAL UDM.I. Not only the car is great, but the service we received was beyond expectations. We had a great time with the Manager Shuey and his sales Manager James. They explained to us all the features about the car and the sales options. They took time to understand our circumstances, car usage and we could ask all questions. We 100% recommend this dealership. Excellent customer service. Thank you again Shuey and James.

I recently visited Mantles BYD Royston to purchase a car and had an appointment booked with Mo Miah. From the moment I walked into the showroom, I was warmly welcomed by the entire team — everyone had a friendly smile and made me feel truly comfortable. The level of customer service was outstanding. I couldn't find a single reason not to purchase from them! I ended up buying the BYD Atto 3, and the whole process was incredibly smooth. MO and all other staff were not only professional but also genuinely helpful throughout. A big thank you to the entire team — I highly recommend Mantles BYD Royston to anyone considering a new or nearly new car

Booked an appointment with Mo and the service/experience during my visit was second to none. At no point did I ever feel pressured, uncomfortable or unheard. Mo answered all my questions, talked through my options and I was actually able to take the car on a real test drive! My experience with Mantles BYD has helped me to decide on my next car, thank you Mo!

I recently purchased a BYD Seal U Boost from BYD Royston, and I couldn’t be happier with my decision. From start to finish, the experience was seamless, thanks to the outstanding service provided by Jamie Lunn, who was knowledgeable, patient, and genuinely helpful throughout the entire process. Jamie took the time to walk me through all the features of the car, ensuring I understood exactly what I was getting. Very informative and supportive, which made the decision much easier. The dealership itself was professional, efficient, and made the purchasing process smooth and hassle-free. BYD has exceeded my expectations in terms of both design and performance. The drive home from the showroom was incredibly smooth and quiet. The car is comfortable, handles well, and offers a relaxed driving experience, which is exactly what I was looking for. Overall, I’m thrilled with my purchase. It’s value for money, combining cutting-edge technology, great efficiency, A huge thank you to Jamie Lunn and the team at BYD Royston for making the whole experience so enjoyable. If you’re considering a new car, I highly recommend checking them out!

Purchased a used (2017) Kia Picanto in January 2025, absolute first class service, from discussing our needs, offering a test drive, agreeing the sale, sorting all the docs and handover. Great comms and attention and even sorting out a battery issue after purchase with no hassle. Definitely recommended and my thanks to the excellent team of Jack, Brayden & Mo.

I have had an amazing experience shopping for and purchasing a vehicle from KIA Mantle Royston. I was purchasing the vehicle from outside the UK and the team led by Muadh Hussein ensured that I was fully informed on all aspects of the car. His knowledge and support all through the process ensured that I was comfortable and had the necessary assurance that the vehicle would be delivered on time and with the necessary documentation for shipping. This experience was both professional and delightful. Well done Muadh and Mantles, Im truly grateful. God Bless

Popped in last week to look at a used XC60, we quickly discovered it wasn't the car for us. Braydon (sorry if I spelt it wrong) then shown us the new seal udmi and it was perfect he booked us in for a test drive and as we was early took time to show us other cars. There was no pressure, no force sell just tell me what you liked and disliked and I'll see what we have. Tbf if it wasn't for him we probably would of walked away and went to a dealership with no wait time.