What Our Customers Say

At Mantles we care passionately about looking after our customers. We are committed to 'Getting it Right First Time' if we don't, you can trust us to persevere until the problem, however intermittent, is resolved. We are an ISO 9000 Approved Company, a member of the Retail Motor Industry Federation and approved by Kia, Trusted Dealers and the RAC.

Dear Sir,
I am emailing today to compliment not only the excellent service I have received from Mantles Kia but also, in particular, the service from Caroline and Lesley on the service desk. 
I have been a customer of Mantles for many years, firstly as Rover and most recently with Kia. I had reason to recently buy a Picanto, regrettably not from yourself, but from another dealer locally only because the particular car I wanted at the time was not in your stock list. 
I, unfortunately, had a slow puncture yesterday and since I worked nearer the other dealer made several calls to them to resolve the issue. Over two hours later I finally got through only to be offered an appointment on 10th April. Under the circumstances, this clearly was not acceptable and when I queried that, I was told, " Sorry, we are busy it's the best I can do."
So, I called Mantles. My call, which was answered cheerily and immediately, was professionally and helpfully dealt with. I was offered an appointment first thing this morning, despite your service team being fully booked today.
When I arrived, I was greeted by name and offered a cup of tea. In the time it took to drink it, my puncture was repaired and shortly after I was on my way. 
This level of customer care is outstanding. The friendly and professional manner that Caroline and Lesley showed me was fantastic and the speedy repair to my car was superb. Mantles Kia is a well-regarded company and it is clear that the greatest resource you have are your staff. To be able to continue this service, even after the fire is Royston is further proof of this. 
I shall continue to use Mantles Kia for all my further servicing and repairs and no doubt in future will buy another car from you. 
I would be grateful if you could pass on my appreciation firstly to Caroline and Lesley but also the rest of the service team for their work today; a first class job with superb customer service. Thank you. 

Kind regards,

Andy M. 

Andy M Royston


I would just like to say how pleased I am with my new Ford Fiesta I picked up today, I would like a special mention for Ashley who was lovely and found me the car I wanted, he was very nice and professional from the moment I first came to Mantles to have a look around, nothing was to much trouble he was brilliant, he phoned me nearly every day to keep me informed how everything was going in his search for the car I wanted, and on the day it arrived he phoned me to let me know it was on the transporter then again when it arrived, lovely to be looked after so well, so a big thank you to him,

Many thanks

Barbara S

Barbara S Biggleswade

They really do go the extra mile in all respects. The sales staff remember you when you walk in, the service team always greet you with a smile and you really feel a really a valued customer/ I have NEVER in 47 years of motoring across a range of manufacturers encountered a dealership as good as Mantles.

Andy M Royston

Dear MD, 

I would just like you know how very helpful Paul Meakin is being with my purchase of a car.  This is doubly impressive as it’s second hand. And thirdly due to personal circumstance I am being rather stupid about the whole process - and yet Paul is taking me through so patiently. No wonder you have the platinum dealership award, richly deserved if Paul is anyone to go by.  And by the way, you also have your part to play as your answerphone message is very powerful and persuaded me to buy the car!  Thank you
Kind regards

Rosemary C Royston

Dear John,
As a customer for over 25 years, I have always had courteous and professional service, and always with a smile. A particular thanks must go to Leslie, who over the years has put up with me. You have an excellent team at Royston, and I can that having experienced other well-known dealers. Royston is a beacon.
Please express my thanks to them all, and keep it up.

David L Royston

Dear John,
Just a few lines to thank you and your staff for being so helpful regarding the purchase of the Venga. We are really pleased with the car and it's so nice to know that their are still firms you can trust and that provide such good service.

Betty & Ray Swansea
testimonial rating

" I think it's so important to support business in our area and keep the money in the town. "Mantles has been serving the community for 95 years, their staff are customers of mine and they are a lovely company to deal with, so it was an easy decision to buy a vehicle from them. "Companies are able to offer the sort of customer service that the internet can only dream of, and I hope this continues."

Phil Sheldon Biggleswade

The Mantles Group is a very professionally run organisation and our experiences in purchasing and servicing have proved second to none so far. We do hope to continue the relationship with you and Kia for many years to come.
Thanks again and best regards.

S. Riley Royston Kia

My experience with your organisation has been nothing short of amazing.
Ashley rang me to tell me he'd found exactly what I was looking for. I knew the next day the car was in Biggleswade!His handling of my purchase has been nothing short of fantastic. He's a very personable man that;s not spivvy or what my anticipation of a car salesman is. He is a credit to you and your company.
Thanks again, Graeme.

Graeme Wright Biggleswade Ford

I recently decided to change my Mitsubishi Trojan for a newer model and, despite the distance from us here in Kent, I can honestly say that we have struck gold. I find that good old fashioned service and attention to detail is all too rare these days and it is something I look for. Compared to any of the dealers I have dealt with in Kent, Mantles are leagues ahead. Please don't ever change.
Yours sincerely
Steve Best

Steve Best Canterbury Kent

This is just a short note to express our thanks to you and your colleagues at Mantles Biggleswade for the superb service we received when buying our new car. Your guidance in this respect is much appreciated.Our thanks to Teresa, Ashley and John.
With all best wishes,

Brian Callingham Cambridge

It is very reassuring when you not only get good service when purchasing a car (Nigel Nash), but just as important, if not more so, when the aftersales service is so good and helpful. Thank you for the excellent custom service I received today.

Ian Goldsworthy Biggleswade Ford

Following a purchase of a Kia Sportage from your Royston dealership last week I wanted to make the effort to feedback to you how excellent we found the experience to be. We were dealt with by Paul Smith who remained in contact with us, updating on the car and its pre purchase checks. Paul couldn't have made the process any more stress free than he did...
He really is a very reasonable chap who made the whole car buying process extremely relaxed, and enjoyable.
Kind regards
Kath Hewitt

Kath Hewitt Royston Kia

Matthew Hawkes was very helpful, he was incredibly patient, he couldn't do enough for us (without being pushy), he was genuine and honest. He let us have a good look around the vehicle at our own leisure, he was a pleasure to deal with.When call the Biggleswade branch everyone I spoke tio were very helpful and incredibly polite. I would not hesitate in purchasing another car from Mantles Biggleswade, nor recommending them to family and friends.Thank you all very much

Kelly Bigglewade

The service that we received from your comapny was exceptional. Your receptionist went out of her way to look after Joe, sorted me out with a coffee, the technician was very helpful given that this was a menial job on an old car. Your staff couldn't have treated us better and I was blown away by the service.
I would not hesitate to recommend your firm to anyone.Thank you
Mike Wright ACIB; DipFSL

Mike Wright Cambridge

John May was very friendly and professional, not at all pushy, and came across as genuinely trying to help me get the right deal. He had previously sold my daughter a car and was pleased to deal with him again. I was offered a good price for my old car and used that as a deposit on the new car. I will certainly pass on my experience to others, who will be looking for a car in the future. Thanks

Mrs K Collins Biggleswade

I am writing this in appreciation of the service I received from Luke Chamberlain at Royston Kia. Luke was extremely courteous throughout, allowing me to test drive there and then. He was not at all pushy and was very helpful. He has always been available for any queries i have had since. I can truthfully say that Luke was the final reason that I chose a Kia

Andrew Tear Shefford

I have now purchased two cars in as many years from Ashley and John in Biggleswade. Buying a car is at best taxing and time consuming: therefore, having a knowledgeable and honest sales person is indeed rare. I do not hesitate to shout your praises whenever anyone mentions the ordeal of purchasing a vehicle or servicing. As such I now have my company vehicle serviced at your garage.

Mr Ray McManus Sandy

I've bought all four of my cars, over the years, through Mantles and always have them serviced there. Their service is always outstanding. Friendly, professional and happy to help.

Claire Jenkins Royston

Just bought my first new car from here and what a great experience! The salesman wasn't pushy and listened to my needs and explained everything clearly. The car arrived quicker than expected and was ready on time. Would 100% recommend to everyone!

Bill Smyth Royston

Just like to say a very big thank you to the service department at mantles I bought a Vauxhall vivario van from the Biggleswade garage and had a few problems with the van running right . Soon as I told mantles they sorted it out and I feel they went beyond what they should have done . Fantastic garage will only use these guys for all my motoring know many thanks

Chris Kefford Biggleswade

The lady sales woman Jan could not help enough for me to choose my car I never felt pushed into a sale for mobility she was absolutely fantastic the other staff were amazing too they have great knolage and are very good in customer care. Thankyou for my great experience I enjoyed it

Lloyd Lavallin Biggleswade

Extremely friendly staff that could not be anymore accomodating to your needs. I had my car serviced and had it collected and delivered to a time that suited me at no extra cost. As for value overall I had paid a lot more for previous services at other dealerships so was delighted at the price from Mantles.
My sister suggested Mantles to me as she had purchased her new car from the same dealership where she received excellent service.
Would highly recommend!!!

Dan Nash Biggleswade