Customer Experience Award

Mantles Royston Kia is starting the year with celebrations, having won a Kia 2021 Customer Experience Award at the Kia Dealer Excellence Awards.

The award celebrates excellent customer experience and service throughout 2021, with sales, online Reputation score and quick responses to customer queries all taken into account. The award was announced at the Kia UK National Dealer Conference 2022.

David Hart, Customer Experience Manager at Kia UK Limited said: "2021 was a challenging year of extremes, but one element that remained constant throughout was the quality of customer experience offered by our dealer partners. We're extremely proud of all our dealer partners, including Mantles Royston Kia, for making 2021 a success. As a brand, Kia puts customer care, support and service at the forefront of the business. This award presented to Mantles Royston Kia goes to show how much we continue to invest and develop the Kia customer experience. We're excited to see what 2022 brings."

Accepting the award, John Roberts, CEO at Mantles Royston Kia, commented: "It’s fair to say that 2021 had its ups and downs, but whatever happened we always put our customers front and centre of the business. Winning this award is a fantastic way to start the year and is testament to our staff’s continuous efforts to make sure every single customer gets the quality experience they deserve and have come to expect. With Kia’s exciting range of cars and new models due to be introduced this year, there’s never been a better time to visit the showroom and find out first hand exactly why we won this award."

Also welcoming 2022 is the launch of the all-new Sportage – the most popular Kia model – which is already on sale and available for the first time with hybrid and plug-in hybrid power. The Sportage will arrive in the Mantles Royston Kia showroom in February.

To find out more about the Kia model line-up and experience Mantles Royston Kia’s award-winning customer care, contact us by phone or online or pop into the dealership at York Way, Royston, Hertfordshire, United Kingdom, SG8 5HJ.

The annual Kia Dealer Excellence Awards celebrate the best performers amongst the 192-strong Kia dealer partners, ranging from Sales and After Sales to Customer Experience and Dealer of the Year awards.